Get in Touch With Us
Age notice: The casinos we review are for adults only. The minimum age is 18 or 21 depending on the site and your state's rules. Check the operator's stated minimum and your local law before you play.
This page explains how to contact the Top Bitcoin Casinos team, what we can help with, and what we can't. We are an independent comparison site. We are not a casino, and we can't see or change anything in your casino account.
Who to contact for which problem
Many messages we receive are really about an account held with a casino. The table below shows where each kind of question belongs.
| Your question | Best place to take it |
|---|---|
| A fact on our site looks wrong or out of date | Contact us. We review corrections. |
| Feedback on a review, ranking or comparison | Contact us. |
| A topic you'd like us to cover | Contact us. |
| Partnership or editorial enquiries | Contact us. Say clearly who you represent. |
| A delayed withdrawal, locked account, bonus dispute or verification request | The casino's own support team. We have no access to operator accounts. |
| A deposit sent to the wrong address or on the wrong network | The casino's support, and your wallet or exchange provider. We can't recover or trace funds. |
| Gambling is causing you harm | The National Problem Gambling Helpline: 1-800-GAMBLER. |
How to send us a message
Use the contact form or the contact details shown in the site footer or header menu. We don't publish a phone line or live chat. If you can't find a form, look for the "Contact" link in the site menu.
A good message gets a faster answer. Please include:
- The page address or the casino name you are writing about.
- The exact statement you think is wrong or unclear.
- What you believe is correct, plus a source if you have one, such as the operator's published terms.
- The date you saw it. Bonus terms, coin support and limits can change without notice.
Please never send private keys, seed phrases, wallet recovery words, passwords or ID documents. We will never ask for them.
What we can help with
- Corrections. Our pages were last fact-checked on Oct 1, 2026. Casinos change bonus terms, supported coins and restricted-state lists often, so reader reports help us catch drift.
- Methodology questions. We can explain how we review and rank crypto casinos, including how licensing, supported coins, payout information, bonus conditions and verification policies are weighed. Commission does not buy position.
- Disclosure questions. We may earn commission if you sign up through some links. That relationship doesn't decide rankings. Ask us if you want more detail.
- Suggestions. If you want a guide on wallet setup, network fees or stablecoin deposits, tell us. We prioritize what readers find confusing.
What we can't do
We can't give legal, tax or financial advice. Online gambling at offshore crypto casinos sits in a legal grey area for US players. These sites are typically licensed in places such as Curaçao or Anjouan, not by a US regulator, and state laws vary. Check your own state's rules and consult a qualified professional if you are unsure. The same goes for tax on winnings or crypto gains.
We also can't advise on getting around state restrictions, site geoblocks, identity checks or terms of service. Using a VPN or false details can breach a casino's rules and put your balance at risk, so read each operator's terms yourself. We won't help with that, and we won't act as a go-between in disputes with operators.
We have not tested any casino with our own deposits or withdrawals. Our reviews are based on researched and verified public information, so we can't confirm a personal payout experience either way.
Reporting a problem with a casino we cover
If you've had a problem with a casino we list, contact the casino first and keep records: transaction hashes, timestamps, screenshots and the terms that applied. You can then tell us what happened. We treat reports as information to review, not as proven fact, and we may check them against the operator's published terms. We can't promise to change a ranking because of a single report.
Playing responsibly
Gambling can lose you money, and crypto prices can swing sharply on top of that. Only play with money you can afford to lose. Never chase losses or gamble to escape stress or money worries.
If gambling is a problem for you or someone close to you, call or text the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore casinos may not offer the same player protections or self-exclusion tools as state-regulated operators, so set your own deposit and time limits before you start.
While you wait for a reply
We aim to read every message. We can't promise a set response time, but we'll reply when we have something useful to say. In the meantime, you may find answers in our guide to non GamStop casinos, which covers a related offshore question, or in the reviews and comparison pages on nursinghomeaction.org.