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NURSING HOMES: AN OVERVIEW
OF THE STATE SYSTEM
Texas
1 State Long Term Care Ombudsman
Patty Ducayet
State LTC Ombudsman
Center for Consumer and External Affairs
P. O. Box 149030
Mail Code W250
Austin, TX 78714
Work: (512)438-4356
Fax: (512)438-3233
website:http://www.dads.s
tate.tx.us/news_info/ombu
dsman/index.html


11 Local and Regional Ombudsmen
Paula Faircloth
Managing Ombudsman
Mental Health Assoc. of Tarrant Co.
LTC Ombudsman Program
3136 W. 4th Street
Fort Worth, TX 76107
Work: (817)335-5405
Fax: (817)334-0025
Area Served: Tarrant county

2 Office on Aging
Wes Yeager
Director
Texas Department of Aging & Disability Servic
701 West 51st Street
P.O. Box 149030 MC W235
Austin, TX 78714-9030
Work: (512)438-4296
Fax: (512)438-4392

Kathy Foil
Managing Ombudsman
AAA of Golden Crescent
Long Term Care Ombudsman Prog.
568 Big Bend Drive
Victoria, TX 77904
Work: (800)574-9745
Fax: (361)578-8865
Area Served: Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, Victoria counties

3 Licensure and Certifications
Veronda Durden
Assistant Commissioner
Texas Department of of Aging & Disability Ser
Health Facility Compliance Div
P. O. Box 149030
MC E340
Austin, TX 78751
Work: (512)438-2635
Fax: (512)438-2726

Charles Goady
Managing Ombudsman
AAA of North Central Texas
Long Term Care Ombudsman Prog.
P.O. Box 5888
Arlington, TX 76005-5888
Work: (800)272-3921
Fax: (817)695-9274
Area Served: Collin, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Wise counties

Paul Ridenour
Nursing Facility Administrator Prog.
Nursing Facility Administrators Licensing & E
P. O. Box 149030
Mailcode E302
Austin, TX 78714-9030
Work: (512)438-5495
Fax: (512)438-5204
website:http://www.dads.s
tate.tx.us


Bobbie Gail Jeffries
Managing Ombudsman
AAA of Brazos Valley
Long Term Care Ombudsman Prog.
P.O. Box 4128
Bryan, TX 77805
Work: (800)994-4000
Fax: (979)595-2810
Area Served: Brazos, Burleson, Grimes, Leon, Madison, Robertson, Washington counties

4 Medicaid Fraud Unit Control
W. Rick Copeland
Director, MFCU
Medicaid Fraud Control Unit of Texas
Office of Attorney General
P. O. Box 12307
Austin, TX 78711-2307
Work: (512)463-2011
Fax: (512)320-0974
website:http://www.oag.st
ate.tx.us


Ed Jordan
Managing Ombudsman
AAA of Heart of Texas
Long Term Care Ombudsman Prog.
1514 South New Road
Waco, TX 76711
Work: (254)292-1800
Fax: (254)756-0102
Area Served: Bosque, Falls, Freestone, Hill, Limestone, McLennan counties

5 Board of Examiners for Nursing Home Administrator
Renee Clack
Texas Dept. of Aging and Disability Services
Nursing Facility Administrator Prog.
PO Box 149030
Mailcode Y-9798
Austin, TX 78714-9030
Work: (512)438-2626
Fax: (512)438-5204
website:http://www.dads.s
tate.tx.us


Nancy Kendall
Director
AAA of Southeast Texas
Long Term Care Ombudsman Prog.
2210 Eastex Freeway
Beaumont, TX 77703
Work: (800)395-5465
Fax: (409)899-4829
website:http://www.setaaa
.org/index2.htm

Area Served: Hardin, Jefferson, Orange counties

6 Medicaid Agency
David Balland
State Medical Director
Health and Human Services Commission
4900 N. Lamar Street, 4th Fl.
PO Box 13247
Austin, TX 78711
Work: (512)424-6517
Fax: (512)424-6585

Debra Lachico
Managing Ombudsman
AAA of Lower Rio Grande Valley
311 N. 15th
McAllen, TX 78501
Work: (956)682-3481
Fax: (956)682-8852
Area Served: Cameron, Hidalgo, Willacy counties

7 Quality Improvement Organization
William Garrell
Texas Medical Foundation
Bridgepoint 1
5918 Courtyard Drive
Suite 300
Austin, TX 78730-5036
Work: (512)329-6610
Fax: (512)327-7159

Margaret Matthews
Managing Ombudsman
AAA of Central Texas
Long Term Care Ombudsman Prog.
P.O. Box 729
Belton, TX 76513
Work: (800)447-7169
Fax: (254)770-2349
website:http://www.centex
aaa.com

Area Served: Bell, Coryell, Hamilton, Lampasas, Milam, Mills, San Saba counties

8 Protection and Advocacy System
Mary Faithfull
Executive Director
Advocacy Inc
7800 Shoal Creek Blvd
Suite 171-E
Austin, TX 78757
Work: (512)454-4816
Fax: (512)323-0902
website:http://www.advoca
cyinc.org


Charlotte McGalin
Ombudsman
AAA of Deep East Texas
Long Term Care Ombudsman Prog.
210 Premier Drive
Jasper, TX 75961
Work: (800)435-3377
Fax: (409)384-6177

9 Adult Protective Service Agency
Karl Urban
Assistant Commissioner
TX Dept. of Family & Protective Svcs.
Adult Protective Services, E-561
P.O. Box 149030
Austin, TX 78714-9030
Work: (512)438-5518
Fax: (512)438-4881

Tanya Mock
Managing Local Ombudsman
AAA of Panhandle
Long Term Care Ombudsman Prog.
P.O. Box 9257
Amarillo, TX 79105
Work: (800)642-6008
Fax: (806)373-3268
Area Served: Armstrong, Briscoe, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Orchiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Wheeler

10 Citizen Advocacy Group
Beth Ferris
Texas Advocates for Nursing Home Residents
500 East Anderson Ln.
#234W
Austin, TX 78752
Work: (512)719-4757
Fax: (512)719-5057
website:http://www.tanhr.
org


Nick Monreal
Managing Ombudsman
AAA of Bexar County
Long Term Care Ombudsman Prog.
8700 Tesoro Drive
Suite 700
San Antonio, TX 78217
Work: (800)960-5201
Fax: (210)225-5937
website:http://www.aacog.
com

Area Served: Bexar county

Gay Nell Harper
Texas Advocates for Nursing Home Residents
Coastal Bend Unit
1015 Wavecrest Dr.
Houston, TX 77062
Work: (281)488-5291
Fax: (281)480-4351
website:http://www.tanhr.
org


Paul Moore
Managing Ombudsman
AAA of South Plains
Long Term Care Ombudsman Prog.
1323 58th Street
P.O. Box 3730
Lubbock, TX 79452
Work: (800)858-1809
Fax: (806)765-9544
website:http://www.intero
z.com/spag/aged.htm

Area Served: Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lubbock, Lynn, Motley, Terry and Yoakum Counties

Nancy McCabe
President
Nursing Home Victims Coalition, Inc.
5010 North Fresco Drive
Austin, TX 78731
Work: (512)453-1770
Fax: (512)453-2499

Cindy Oglesby
Managing Ombudsman
AAA of Permian Basin
Long Term Care Ombudsman Prog.
P.O. Box 60660
Midland, TX 79711
Work: (800)491-4636
Fax: (432)563-1728
website:http://www.aaapb.
com

Area Served: Andrews, Borden, Crane, Dawson, Ector, Gaines, Glasscock, Howard, Loving, Martin, Midland, Pecos, Reeves, Terrell, Upton, Ward, Winkler counties

Lou O'Reilly
Founder
Texas Advocates for Nursing Home Residents
TANHR
634 Green Cove Lane
Dallas, TX 75232
Work: (214)371-2942
Fax: (214)376-7707
website:http://www.tanhr.
org


Amity Overall-Laib
Managing Local Ombudsman
AAA of Houston-Galveston Area
Long Term Care Ombudsman Prog.
P.O. Box 22777
3555 Timmons, Suite 120
Houston, TX 77227
Work: (713)993-4515
Fax: (713)993-4578
Area Served: Austin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Liberty, Matagorda, Montgomery, Walker, Waller, Wharton counties

Sam Perlin
4545 Cook Road, #303
Houston, TX 77072-1125

Fanzia Perez
Managing Ombudsman
AAA of Middle Rio Grande
Long Term Care Ombudsman Prog.
P.O. Box 1199
Carrizo Springs, TX 78834
Work: (800)224-4262
Fax: (830)876-9415
Area Served: Dimmit, Edwards, Kinney, La Salle, Maverick, Real, Uvalde, Val Verde, Zavala counties

11 Local and Regional Ombudsmen
Lisa Brady
Regional Ombudsman
AAA of Ark-Tex
Long Term Care Ombudsman Prog.
4808 Elizabeth Street
P.O. Box 5307
Texarkana, TX 75505
Work: (800)372-4464
Fax: (903)832-3441
Area Served: Bowie, Cass, Delta, Franklin, Hopkins, Lamar, Morris, Red River, Titus counties

Diane Persson
Managing Ombudsman
Center on Aging Univ. of TX Health Science Ct
Long Term Care Ombudsman Prog.
6901 Bertner Avenue
Suite 611
Houston, TX 77030-3901
Work: (713)500-9930
Fax: (713)500-0266
Area Served: Harris county

Harry Comer
Managing Ombudsman
AAA of the Capital Area
6800 Burleson Rd. Bldg 310
Suite 165
Austin, TX 78744
Work: (888)622-9111
Fax: (512)916-6042
Area Served: Bastrop, Blanco, Burnet, Caldwell, Fayette, Hayes, Lee, Llano, Travis, Williamson counties

Lindsey Pledger
Managing Ombudsman
AAA of Texoma
1117 Gallagher Road
Suite 200
Sherman, TX 75090
Work: (800)677-8264
Fax: (903)813-3515
Area Served: Cooke, Fannin, Grayson counties

Shirley Cromartie
Managing Ombudsman
AAA of North Texas
Long Term Care Ombudsman Prog.
P.O. Box 5144
Wichita Falls, TX 76307-5144
Work: (800)460-2226
Fax: (940)322-6743
Area Served: Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Wichita, Wilbarger, Young counties

Albert Rivera
Ombudsman
AAA of South Texas
Long Term Care Ombudsman Prog.
P.O. Box 2187
1002 Dickey Lane
Laredo, TX 78044-2187
Work: (800)292-5426
Fax: (956)722-2670
Area Served: Jim Hogg, Starr, Webb, Zapata counties

Diana DeLeon
Managing Ombudsman
AAA of Coastal Bend
Long Term Care Ombudsman Prog.
P.O. Box 9909
Corpus Christi, TX 78469
Work: (800)817-5743
Fax: (361)883-5749
Area Served: Aransas, Bee, Brooks, Duval, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio, San Patricio counties

Kathy Schiller
Managing Ombudsman
AAA of Concho Valley
Long Term Care Ombudsman Prog.
2801 West Loop 306
Suite A
San Angelo, TX 76904
Work: (325)223-5704
Fax: (325)223-8233

Wilma DeSoto
Managing Ombudsman
AAA of East Texas
Long Term Care Ombudsman Prog.
3800 Stone Road
Kilgore, TX 75662
Work: (800)442-8845
Fax: (903)983-1440
Area Served: Anderson, Camp, Cherokee, Gregg, Harrison, Henderson, Marion, Pnaola, rains, Rusk, Smith, Upshur, Van Zandt, Wood counties

Nanci Struble
Managing Ombudsman
AAA of Alamo Area
LTC Ombudsman Program
8700 Tesoro
Suite 700
San Antonio, TX 78217
Work: (866)231-4922
Fax: (210)225-5937
Area Served: Atascosa, Bandera, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Medina, Wilson

Anna Dominguez
Ombudsman
AAA of Rio Grande
Long Term Care Ombudsman Prog.
1100 N. Stanton
Suite 610
El Paso, TX 79902
Work: (800)333-7082
Fax: (915)532-9385
Area Served: Brewster, Culberson, El Paso, Hudspeth, Jeff Davis, Presidio counties

Suzanna Swanson
Managing Ombudsman
The Senior Source
Long Term Care Ombudsman Prog.
1215 Skiles Street
Dallas, TX 75204
Work: (214)823-5700
Fax: (214)826-2441
website:http://www.thesen
iorsource.org

Area Served: Dallas County

Brenda Elkins
Managing Ombudsman
AAA of West Central Texas
LTC Ombudsman Program
P.O. Box 3195
Abilene, TX 79604
Work: (800)928-2262
Fax: (915)675-5214
Area Served: Brown, Callahan, Coleman, Comanche, Eastland, Fisher, Haskell, Jones, Kent Knox, Mitchell, Nolan, Runnels, Scurry, Shackelford, Stephens, Stonewall, Taylor, Throckmorton counties


Last Updated Monday, September 08, 2008


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