National Citizen's Coalition for Nursing Home Reform

  1828 L Street, NW
  Suite 801   Washington, DC 20036
  (P) 202.332.2275
  (F) 202.332.2949

NURSING HOMES: AN OVERVIEW OF THE STATE SYSTEM Texas
1 State Long Term Care Ombudsman Patty Ducayet State LTC Ombudsman Center for Consumer and External Affairs P. O. Box 149030 Mail Code W250 Austin, TX 78714 Work: (512)438-4356 Fax: (512)438-3233 website:http://www.dads.s tate.tx.us/news_info/ombu dsman/index.html	11 Local and Regional Ombudsmen Paula Faircloth Managing Ombudsman Mental Health Assoc. of Tarrant Co. LTC Ombudsman Program 3136 W. 4th Street Fort Worth, TX 76107 Work: (817)335-5405 Fax: (817)334-0025 Area Served: Tarrant county
2 Office on Aging Wes Yeager Director Texas Department of Aging & Disability Servic 701 West 51st Street P.O. Box 149030 MC W235 Austin, TX 78714-9030 Work: (512)438-4296 Fax: (512)438-4392	Kathy Foil Managing Ombudsman AAA of Golden Crescent Long Term Care Ombudsman Prog. 568 Big Bend Drive Victoria, TX 77904 Work: (800)574-9745 Fax: (361)578-8865 Area Served: Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, Victoria counties
3 Licensure and Certifications Veronda Durden Assistant Commissioner Texas Department of of Aging & Disability Ser Health Facility Compliance Div P. O. Box 149030 MC E340 Austin, TX 78751 Work: (512)438-2635 Fax: (512)438-2726	Charles Goady Managing Ombudsman AAA of North Central Texas Long Term Care Ombudsman Prog. P.O. Box 5888 Arlington, TX 76005-5888 Work: (800)272-3921 Fax: (817)695-9274 Area Served: Collin, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Wise counties
Paul Ridenour Nursing Facility Administrator Prog. Nursing Facility Administrators Licensing & E P. O. Box 149030 Mailcode E302 Austin, TX 78714-9030 Work: (512)438-5495 Fax: (512)438-5204 website:http://www.dads.s tate.tx.us	Bobbie Gail Jeffries Managing Ombudsman AAA of Brazos Valley Long Term Care Ombudsman Prog. P.O. Box 4128 Bryan, TX 77805 Work: (800)994-4000 Fax: (979)595-2810 Area Served: Brazos, Burleson, Grimes, Leon, Madison, Robertson, Washington counties
4 Medicaid Fraud Unit Control W. Rick Copeland Director, MFCU Medicaid Fraud Control Unit of Texas Office of Attorney General P. O. Box 12307 Austin, TX 78711-2307 Work: (512)463-2011 Fax: (512)320-0974 website:http://www.oag.st ate.tx.us	Ed Jordan Managing Ombudsman AAA of Heart of Texas Long Term Care Ombudsman Prog. 1514 South New Road Waco, TX 76711 Work: (254)292-1800 Fax: (254)756-0102 Area Served: Bosque, Falls, Freestone, Hill, Limestone, McLennan counties
5 Board of Examiners for Nursing Home Administrator Renee Clack Texas Dept. of Aging and Disability Services Nursing Facility Administrator Prog. PO Box 149030 Mailcode Y-9798 Austin, TX 78714-9030 Work: (512)438-2626 Fax: (512)438-5204 website:http://www.dads.s tate.tx.us	Nancy Kendall Director AAA of Southeast Texas Long Term Care Ombudsman Prog. 2210 Eastex Freeway Beaumont, TX 77703 Work: (800)395-5465 Fax: (409)899-4829 website:http://www.setaaa .org/index2.htm Area Served: Hardin, Jefferson, Orange counties
6 Medicaid Agency David Balland State Medical Director Health and Human Services Commission 4900 N. Lamar Street, 4th Fl. PO Box 13247 Austin, TX 78711 Work: (512)424-6517 Fax: (512)424-6585	Debra Lachico Managing Ombudsman AAA of Lower Rio Grande Valley 311 N. 15th McAllen, TX 78501 Work: (956)682-3481 Fax: (956)682-8852 Area Served: Cameron, Hidalgo, Willacy counties
7 Quality Improvement Organization William Garrell Texas Medical Foundation Bridgepoint 1 5918 Courtyard Drive Suite 300 Austin, TX 78730-5036 Work: (512)329-6610 Fax: (512)327-7159	Margaret Matthews Managing Ombudsman AAA of Central Texas Long Term Care Ombudsman Prog. P.O. Box 729 Belton, TX 76513 Work: (800)447-7169 Fax: (254)770-2349 website:http://www.centex aaa.com Area Served: Bell, Coryell, Hamilton, Lampasas, Milam, Mills, San Saba counties
8 Protection and Advocacy System Mary Faithfull Executive Director Advocacy Inc 7800 Shoal Creek Blvd Suite 171-E Austin, TX 78757 Work: (512)454-4816 Fax: (512)323-0902 website:http://www.advoca cyinc.org	Charlotte McGalin Ombudsman AAA of Deep East Texas Long Term Care Ombudsman Prog. 210 Premier Drive Jasper, TX 75961 Work: (800)435-3377 Fax: (409)384-6177
9 Adult Protective Service Agency Karl Urban Assistant Commissioner TX Dept. of Family & Protective Svcs. Adult Protective Services, E-561 P.O. Box 149030 Austin, TX 78714-9030 Work: (512)438-5518 Fax: (512)438-4881	Tanya Mock Managing Local Ombudsman AAA of Panhandle Long Term Care Ombudsman Prog. P.O. Box 9257 Amarillo, TX 79105 Work: (800)642-6008 Fax: (806)373-3268 Area Served: Armstrong, Briscoe, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Orchiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Wheeler
10 Citizen Advocacy Group Beth Ferris Texas Advocates for Nursing Home Residents 500 East Anderson Ln. #234W Austin, TX 78752 Work: (512)719-4757 Fax: (512)719-5057 website:http://www.tanhr. org	Nick Monreal Managing Ombudsman AAA of Bexar County Long Term Care Ombudsman Prog. 8700 Tesoro Drive Suite 700 San Antonio, TX 78217 Work: (800)960-5201 Fax: (210)225-5937 website:http://www.aacog. com Area Served: Bexar county
Gay Nell Harper Texas Advocates for Nursing Home Residents Coastal Bend Unit 1015 Wavecrest Dr. Houston, TX 77062 Work: (281)488-5291 Fax: (281)480-4351 website:http://www.tanhr. org	Paul Moore Managing Ombudsman AAA of South Plains Long Term Care Ombudsman Prog. 1323 58th Street P.O. Box 3730 Lubbock, TX 79452 Work: (800)858-1809 Fax: (806)765-9544 website:http://www.intero z.com/spag/aged.htm Area Served: Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lubbock, Lynn, Motley, Terry and Yoakum Counties
Nancy McCabe President Nursing Home Victims Coalition, Inc. 5010 North Fresco Drive Austin, TX 78731 Work: (512)453-1770 Fax: (512)453-2499	Cindy Oglesby Managing Ombudsman AAA of Permian Basin Long Term Care Ombudsman Prog. P.O. Box 60660 Midland, TX 79711 Work: (800)491-4636 Fax: (432)563-1728 website:http://www.aaapb. com Area Served: Andrews, Borden, Crane, Dawson, Ector, Gaines, Glasscock, Howard, Loving, Martin, Midland, Pecos, Reeves, Terrell, Upton, Ward, Winkler counties
Lou O'Reilly Founder Texas Advocates for Nursing Home Residents TANHR 634 Green Cove Lane Dallas, TX 75232 Work: (214)371-2942 Fax: (214)376-7707 website:http://www.tanhr. org	Amity Overall-Laib Managing Local Ombudsman AAA of Houston-Galveston Area Long Term Care Ombudsman Prog. P.O. Box 22777 3555 Timmons, Suite 120 Houston, TX 77227 Work: (713)993-4515 Fax: (713)993-4578 Area Served: Austin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Liberty, Matagorda, Montgomery, Walker, Waller, Wharton counties
Sam Perlin 4545 Cook Road, #303 Houston, TX 77072-1125	Fanzia Perez Managing Ombudsman AAA of Middle Rio Grande Long Term Care Ombudsman Prog. P.O. Box 1199 Carrizo Springs, TX 78834 Work: (800)224-4262 Fax: (830)876-9415 Area Served: Dimmit, Edwards, Kinney, La Salle, Maverick, Real, Uvalde, Val Verde, Zavala counties
11 Local and Regional Ombudsmen Lisa Brady Regional Ombudsman AAA of Ark-Tex Long Term Care Ombudsman Prog. 4808 Elizabeth Street P.O. Box 5307 Texarkana, TX 75505 Work: (800)372-4464 Fax: (903)832-3441 Area Served: Bowie, Cass, Delta, Franklin, Hopkins, Lamar, Morris, Red River, Titus counties	Diane Persson Managing Ombudsman Center on Aging Univ. of TX Health Science Ct Long Term Care Ombudsman Prog. 6901 Bertner Avenue Suite 611 Houston, TX 77030-3901 Work: (713)500-9930 Fax: (713)500-0266 Area Served: Harris county
Harry Comer Managing Ombudsman AAA of the Capital Area 6800 Burleson Rd. Bldg 310 Suite 165 Austin, TX 78744 Work: (888)622-9111 Fax: (512)916-6042 Area Served: Bastrop, Blanco, Burnet, Caldwell, Fayette, Hayes, Lee, Llano, Travis, Williamson counties	Lindsey Pledger Managing Ombudsman AAA of Texoma 1117 Gallagher Road Suite 200 Sherman, TX 75090 Work: (800)677-8264 Fax: (903)813-3515 Area Served: Cooke, Fannin, Grayson counties
Shirley Cromartie Managing Ombudsman AAA of North Texas Long Term Care Ombudsman Prog. P.O. Box 5144 Wichita Falls, TX 76307-5144 Work: (800)460-2226 Fax: (940)322-6743 Area Served: Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Wichita, Wilbarger, Young counties	Albert Rivera Ombudsman AAA of South Texas Long Term Care Ombudsman Prog. P.O. Box 2187 1002 Dickey Lane Laredo, TX 78044-2187 Work: (800)292-5426 Fax: (956)722-2670 Area Served: Jim Hogg, Starr, Webb, Zapata counties
Diana DeLeon Managing Ombudsman AAA of Coastal Bend Long Term Care Ombudsman Prog. P.O. Box 9909 Corpus Christi, TX 78469 Work: (800)817-5743 Fax: (361)883-5749 Area Served: Aransas, Bee, Brooks, Duval, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio, San Patricio counties	Kathy Schiller Managing Ombudsman AAA of Concho Valley Long Term Care Ombudsman Prog. 2801 West Loop 306 Suite A San Angelo, TX 76904 Work: (325)223-5704 Fax: (325)223-8233
Wilma DeSoto Managing Ombudsman AAA of East Texas Long Term Care Ombudsman Prog. 3800 Stone Road Kilgore, TX 75662 Work: (800)442-8845 Fax: (903)983-1440 Area Served: Anderson, Camp, Cherokee, Gregg, Harrison, Henderson, Marion, Pnaola, rains, Rusk, Smith, Upshur, Van Zandt, Wood counties	Nanci Struble Managing Ombudsman AAA of Alamo Area LTC Ombudsman Program 8700 Tesoro Suite 700 San Antonio, TX 78217 Work: (866)231-4922 Fax: (210)225-5937 Area Served: Atascosa, Bandera, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Medina, Wilson
Anna Dominguez Ombudsman AAA of Rio Grande Long Term Care Ombudsman Prog. 1100 N. Stanton Suite 610 El Paso, TX 79902 Work: (800)333-7082 Fax: (915)532-9385 Area Served: Brewster, Culberson, El Paso, Hudspeth, Jeff Davis, Presidio counties	Suzanna Swanson Managing Ombudsman The Senior Source Long Term Care Ombudsman Prog. 1215 Skiles Street Dallas, TX 75204 Work: (214)823-5700 Fax: (214)826-2441 website:http://www.thesen iorsource.org Area Served: Dallas County
Brenda Elkins Managing Ombudsman AAA of West Central Texas LTC Ombudsman Program P.O. Box 3195 Abilene, TX 79604 Work: (800)928-2262 Fax: (915)675-5214 Area Served: Brown, Callahan, Coleman, Comanche, Eastland, Fisher, Haskell, Jones, Kent Knox, Mitchell, Nolan, Runnels, Scurry, Shackelford, Stephens, Stonewall, Taylor, Throckmorton counties
Last Updated Monday, September 08, 2008